Capturing the knowledge of drug development
Hoffman La Roche
The Roche Expert System was created as a means of sharing information across scientific disciplines and of opening conversations among the participants in the drug development process at Roche. Initially the project was focused on gathering the content and creating the structure, tools, and format for the print documents that comprised the first version of the system, but later delivered an online version on the Roche website.
The development of the system called for both navigational and communications tools – multiple indices, timelines for Roche specific decision points, and cross-functional links to vital data. The end result is more than a new way of learning, sharing and communicating: it represents a fundamental change in how knowledge is shared and therefore how work gets done.